Frequently Asked Questions
Everything you need to know about Oclean US style and service.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn garments with original tags attached. Please use our online portal to initiate a return label.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and installment-based payments via Affirm or Klarna.
Are your materials sustainably sourced?
Oclean US is committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but you can request a change or cancellation within 60 minutes of purchase by contacting our support team.